Recruitment | Training | People Development | Case Study Development
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How well a company performs depends on the training of its people.

Our programmes that would impact on your employees’ productivity include:

Service Advantage in Real Time
This is our flagship programme - a people development series designed around essential skills needed by today’s employees to make a difference in the workplace.

It encompasses such skills as customer service, communication, telemarketing, basic selling, team building, train-the-trainer, managerial appreciation and a variety of soft skills.

These can be taught as a curriculum over a time period or as different programmes. They are for employees in corporate organisations and government establishments and are developed based on special needs.

Call Centre Programme
This is a curriculum based programme on skills, knowledge and attitudes essential to work in the call centre at the Beginners, Intermediate and Advanced levels. It mainly addresses the soft side of managing people and performance in the call centre.

These courses are for newly employed agents and agents moving into supervisory and management roles.

Customised Trainings
We develop other specific trainings based on clients’ special needs, delivered in a classroom scenario and utilising a combination of the lecture and conversational method of delivery.

Contact us for further details based on your needs.